We protect your personal information
Privacy Policy
Effective Date: January 1, 2025 · Last Updated: July 2, 2024
Want to delete your Onda account?
If you want to permanently delete your account and all associated data, you can easily do so from the app:
- Go to the account page in the app
- Click on "Delete account"
- Confirm that you want to delete your account
Note: This action is permanent and cannot be undone. All your personal data, purchase history, and preferences will be deleted.
Introduction
Onda México, S.A. de C.V. ("Onda," "the Company," "we," "our," or "us") operates the digital e-commerce platform specialized in live streaming for buying and selling collectible sports cards, accessible through the domain onda.lol and through our native mobile application (collectively, the "Service" or the "Platform").
This Privacy Policy constitutes a legally binding document that comprehensively establishes the terms and conditions under which we collect, process, store, use, disclose, transfer, and protect the personal information you provide to us or that we obtain in connection with your use of the Service, in accordance with the provisions established in the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations.
Information We Collect
In the ordinary course of our business operations and to fulfill our contractual obligations, we collect, process, and store various categories of personal information and sensitive personal data, in accordance with the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality, and accountability established in applicable legislation.
Personally Identifiable Information
We collect personally identifiable information ("Personal Data") that you voluntarily and directly provide to us through the following means and circumstances, without limitation:
- Registration process and user account creation on the Platform
- Active participation in auctions, live breaks, and streaming events
- Execution of commercial transactions, including purchases and sales of products
- Application and authorization process as a verified seller
- Communications with our customer service and technical support team
Purposes for Processing Personal Data
The processing of your personal data will be carried out exclusively for the legitimate and specific purposes detailed below:
Primary Service Operation and Contractual Compliance
We process your personal data to fulfill our contractual obligations and effectively provide the services offered through the Platform.
Security Measures and Data Protection
Onda implements a comprehensive information security framework that includes technical, administrative, and physical measures designed to protect the confidentiality, integrity, and availability of your personal data.
Rights of Personal Data Holders
In accordance with the provisions established in the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you as a personal data holder enjoy the following fundamental rights:
- Right of Access: Request information about what personal data is in our databases
- Right of Rectification: Request the correction of inaccurate or incomplete personal data
- Right of Cancellation: Request the deletion of your personal data
- Right of Opposition: Object to the processing of your personal data for specific purposes
Contact
For questions about this Privacy Policy or the handling of your personal data, contact us at:
Onda
Email: soporte@onda.lol
Website: onda.lol
This Privacy Policy is governed by the laws of Mexico and complies with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).