Contact Onda
A person on the Onda team answers. Pick the channel that fits what you need.
- Message us on WhatsApp
WhatsApp
The fastest way for questions about purchases, shipping, payments and your account.
+52 55 6403 0863
- Send an email
Email
For invoices, legal matters, privacy and press.
soporte@onda.lol
- Open Onda
From a purchase in the app
In Onda, open your purchase and tap Tengo un problema or Contactar soporte. The team sees the order, so you do not have to explain it.
Want to sell on Onda? See how selling works
Account deletion
You can delete your account and its data in two ways.
In the app
- Open the Onda app
- Go to the "Account" section
- Find and tap "Delete account"
- Confirm that you want to delete your account
Note: This action is permanent and immediate. All your personal data, purchase history, and preferences will be deleted.
On WhatsApp
If you can no longer sign in, message us from your account's phone number.
Account deletion requests are processed within a maximum of 30 days from receipt of your request. We will confirm the deletion once completed.
What information is deleted?
When you delete your account, the following will be permanently deleted:
- All your personal and contact information
- Purchase and transaction history
- Account preferences and settings
- Messages and communications on the platform
- Any user-generated content
Important: This action cannot be undone. Once your account is deleted, we will not be able to recover your information.