Manage the deletion of your Onda account

Account Deletion

Onda - Account Deletion

To delete your Onda account and all associated data, you have two options available:

The fastest and easiest way to delete your account is directly from the app:

Note: This action is permanent and immediate. All your personal data, purchase history, and preferences will be deleted.

If you need additional assistance or cannot access the app, you can contact us directly:

Number: +52 55 6403 0863

Suggested message: Hello, I need to delete my Onda account

Account deletion requests are processed within a maximum of 30 days from receipt of your request. We will confirm the deletion once completed.

When you delete your account, the following will be permanently deleted:

Important: This action cannot be undone. Once your account is deleted, we will not be able to recover your information.

Have questions about deleting your account? Contact us and we'll help you through the process.